Return and Refund Policy
If an item arrives damaged, incorrect or defective, contact us promptly with your order reference and photos where relevant. We will assess eligibility and offer a remedy in line with applicable consumer protection law.
For safety, medicines and opened hygiene or personal-care items may not be eligible for return except where required by law or in cases of defect or error. Do not dispose of or return prescription items without arranging the process with our team.
Refund timing and method depend on the original payment method and the outcome of the review.
For safety, medicines and opened hygiene or personal-care items may not be eligible for return except where required by law or in cases of defect or error. Do not dispose of or return prescription items without arranging the process with our team.
Refund timing and method depend on the original payment method and the outcome of the review.